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1. Bomgar jump client tutorial install#
2. Bomgar jump client tutorial mod#
3. Bomgar jump client tutorial upgrade#

I can provide you what I have as far as the scripting goes.

Bomgar jump client tutorial install#

We have a canned script that our help desk agents will run after they have used the "Jump to" button to install the client on the machine using the process I mentioned at the beginning. Bomgar is really odd with its installer in that it often has to be attempted twice for it to actually work.įor this reason, we don't generally attempt to install on machines already out in the field, we have it installed during the imaging process only.

It then attempts to run the MSI install, waits about 15 seconds, and then checks for the uninstall batch again, if its there the batch closes, if it is not, it runs the MSI install again and closes out the batch.Īgain, I know the process is bad, but its the only way I have had any success. I have the batch look for the uninstall batch file, if it's there it runs that uninstall, and then removes the install folder. Basically I run the MSI install starting with a batch file. Bomgar jump client install Apps Deployment I've been successfully deploying apps using the line of business option which has been working great, unfortunately now I'm having trouble installing the bomgar jump client, the line of business option just does nothing essentially so now I'm trying my hand at the win32 wrapper.

As a general rule, if someone has flair, they almost definitely know what they're talking about.įor the MSI, I have always had to run a very crude install. The easy way to resolve it is to: Click on.

Bomgar jump client tutorial upgrade#

Bomgar jump client tutorial mod#

Please send mod mail if you qualify and would like flair set for your account. Flair is reserved for Microsoft employees and MVPs.System Center Configuration Manager and Endpoint Protection.Listing of Local ConfigMgr-related User Groups (largely outdated) URL shorteners cause this almost every time, but so do strings of apparent gibberish like WSUS and PXE sometimes. It might have been caught by the spam filter. I've had people try to check their email while I'm working, not realizing that what they do interrupts what I do.Post your SCCM tips and tricks, requests for help, or links others might find useful! Post not showing up? For the most part, I'm going to ask that you not use your mouse or keyboard during our session, unless I ask you to do something specifically. "So you can see that I can move your mouse, and if you go ahead and move your mouse, you'll see that you still have control over it as well. They should choose Allow.īefore you go any further with your support session, say something like: Tell the user that the first thing you're going to do is ask permission to share their screen and access to their mouse and keyboard.Ĭlick the first icon on the Screen Sharing tab and ask if they see the prompt in their chat window, asking for permission.

Your window will now display the diagnostic tools you can use during the support session. The end user's chat window will now show that you have begun chatting with them. If you click that, our session will immediately stop and the application you downloaded will be automatically removed from your computer." Whenever I need your permission to do something, you'll see choices it the chat window to Allow or Refuse.

"You should see a small window with a bright orange bar with the word "Bomgar" in it. Say to the user something like the following: Run the Representative Console on your computer, logging in with your NetID and password.ĭouble-click on the user's entry under All Jump Clients. Have you gone over the material covered in our What to Say Before You Begin a Session article with the end user? It is important that the end user is comfortable with the notion of remote access before you begin.